Christmas Facilities


Christmas adventure

An Advent Calendar to discover and scratch...
From today until December 25, every day is a new adventure. We will make you discover the Christmas Collections, we will give you many ideas and suggestions for your gifts, we will dedicate exclusive promotions and many other surprises will accompany you until Christmas.


Purchase date
To be sure your items will arrive in time for Christmas, place your order no later than 14:00 on 14 December.


Address field
Check that any addresses you’ve entered in the My Addresses field in the My Account section are correct and up to date.
Check the phone number you’ve entered is correct and current. If you haven’t already entered a phone number, we advise you to do it now, so that our Customer Care staff or Carrier can contact you if they need to. If necessary, correct any information which is often incorrect and/or incomplete and therefore delays delivery. The most frequent cause of delay is incorrect or incomplete address:

  • Missing or incorrect street name

  • Missing or incorrect post code

  • Missing or incorrect building number

  • Missing or incorrect name on doorbell in apartment block


Payment methods
If you pay by credit card, make sure funds are available for the card you’ve saved or wish to use for your purchase.


Extended returns period
For the Christmas period we’ve changed our returns policy, increasing the number of days available for returning goods. For all items shipped between 1st December and 31st December 2021 inclusive, requests for returns can be made up to 45 days from the delivery date.
Our usual returns policy, which allows returns within 30 days of delivery, will apply for orders shipped after 1st January 2022.
For information about returning goods, see the page  Returns and Refunds


Dedicated assistance from a personal shopper
If you need advice on which product to choose, if you want to give a present and you don’t know what to buy, if you need help in designing your O bag or how to use your O bag ID, if you want information about the favourite O bag products of our customers and ambassadors, O bag’s Customer Care staff will be delighted to help!


Customer Care & Live Chat
For any enquiry relating to your orders, you can use the following channels: phone, email, live chat.
Our operators are at your disposal and can answer all your questions.
Remember that in the My Accountsection you can always view the status of your order. You can track the carrier and see where your order is at any time.
You’ll find all the contact details of O bag Customer Care here.


Secure, easy payment
For your Christmas shopping, make sure you always use reliable websites, like ours. To find out all the payment methods available in your country, Orders and payments